Frequently Asked Questions

It's Hard To Know If A Therapy Practice is the Right Fit, We Want to Help You Get It Right

Getting Started

The easiest way to schedule your first appointment is to Schedule Online. If you wish to schedule an online visit, be sure to choose “Bright Spot Counseling Video Office” after selecting your preferred clinician and service.

Therapists aren’t one size fits all. It’s a great idea to look both at what a therapist specializes in and whether there is a goodness of fit. Use our Find Your Therapist Quiz to help you identify a compatible clinician.

If you’re interested in connecting with a therapist, schedule a free 20-minute consultation to see what the chemistry is like. Schedule Online»

For any questions or to verify if we accept your insurance, call 248-296-3104. We’re always glad to answer questions and to help you decide if we’re the right fit for you.

Online:
We encourage you to login at least a few minutes early by click on the email from us. Those pesky updates can get in the way and it’s really nice to have a chance to have your thoughts settle, allowing you to think about how you want to use your time with your therapist. Your therapist will login to greet you. If you don’t login within the first few minutes, your therapist will text or call you to make sure everything is okay.
 
At the end of your session, your therapist will always touch base about a focus for the next week because, while we love you coming in, for therapy that works we really want to guide you to take action in your day-to-day life. 
 
In-Person: 
We encourage you to come a few minutes early to settle in and complete any necessary paperwork. Your therapist will come out to greet you. We’re not like a traditional office with a receptionist, so you don’t need to check-in. Your therapist will offer you coffee or water. 
 
At the end of your session, your therapist will always touch base about a focus for the next week because, while we love you coming in, for therapy that works we really want to guide you to take action in your day-to-day life. 

After you schedule your first appointment, you’ll be sent a link to complete a few basic forms online so we have the best information to help you take your first steps toward your best life.

If completing forms or scheduling online feels uncomfortable, plan to arrive 20 minutes early on the day of your session or let us know and we’ll have the paperwork waiting for your on the counter when your arrive. Please note, this gives your therapist less time to review the documents in advance.

Our office is located at 32905 W. 12 Mile Rd., Suite 310, Farmington Hills, MI 48332. Our office is near the Farmington Hills Public Library and Farmington Hills Post Office. We’re located inside the Quakertown Medical Complex. Enter through door B.

Google Maps»

First, check your spam or junk folder. If that doesn’t work, search your email for yourprovider@simplepractice.com. If you’re still have problems, reach out directly to our office at 248-296-3104 or your therapist. We’re always happy to help. Our therapists always reach out within the first few minutes to see if you’re having difficulty logging in so don’t sweat it! We’re here to help you.

Questions About Your Appointment

Online:
We encourage you to login at least a few minutes early by click on the email from us. Those pesky updates can get in the way and it’s really nice to have a chance to have your thoughts settle, allowing you to think about how you want to use your time with your therapist. Your therapist will login to greet you. If you don’t login within the first few minutes, your therapist will text or call you to make sure everything is okay.
 
At the end of your session, your therapist will always touch base about a focus for the next week because, while we love you coming in, for therapy that works we really want to guide you to take action in your day-to-day life. 
 
In-Person: 
We encourage you to come a few minutes early to settle in and complete any necessary paperwork. Your therapist will come out to greet you. We’re not like a traditional office with a receptionist, so you don’t need to check-in. Your therapist will offer you coffee or water. 
 
At the end of your session, your therapist will always touch base about a focus for the next week because, while we love you coming in, for therapy that works we really want to guide you to take action in your day-to-day life. 

First, check your spam or junk folder. If that doesn’t work, search your email for “yourprovider@simplepractice.com”. If you’re still having problems, reach out directly to our office at 248-296-3104 or your therapist. We’re always happy to help. Our therapists always reach out within the first few minutes to see if you’re having difficulty logging in so don’t sweat it! We’re here to help you.

Bright Spot is moving! 
 
Our current office located Orchard Lake Road between 12 Mile and 13 Mile at 28592 Orchard Lake Rd., Suite 310, Farmington Hills, MI 48334.
 
Our new office is located at 32905 W. 12 Mile Rd., Suite 310, Farmington Hills, MI 48332. Our office is near the Farmington Hills Public Library and Farmington Hills Post Office. We’re located inside the Quakertown Medical Complex. Enter through door B.

Locate Our Office on Google Maps»

To cancel your appointment, call 248-296-3104. Sessions canceled with less than 24 hours’ notice will be charged the full fee.

Holistic simply means we’re looking at all the things in your life to best serve in therapy.

Evidenced-based means that research has been conducted on the specific types of therapy that we focus on. The research has shown these strategies to be effective in helping people address their sleep problems, pain or mood issues.

Nope! At Bright Spot, we work really hard to find strategies the fit you. If you’re not into yoga or meditation, there are plenty of other strategies that can be helpful.

At Bright Spot, we care deeply about your privacy. Check out our policies here»

Questions about Insurance & Payment

Most of our therapists accept Blue Cross Blue Shield, Blue Care Network, Medicare Plus Blue, AETNA and Medicare but not all therapists are able to accept all insurance plans due to licensing. If our therapists are in-network, our office handles billing to make your life easier and to make therapy that works accessible to more people. Please let us know as soon as possible if your insurance changes so we can continue to provide the highest level of care for the deepest level of healing.  

If we aren’t in-network with your insurance company, we provide Good Faith Estimates for Services (a general idea of how long you may be in treatment and how much it will cost) and provide superbills (a fancy insurance name for invoice) so you can request reimbursement for sessions through your insurance company. There are several apps that make this process as easy as uploading a picture of your receipt and your insurance card.  

Frankly, we would love it if all of our therapists could provide insurance-based services to all of our clients, but that is dependent on the therapist’s license and the insurance company. It’s hard, we get it.

Our office is great and super helpful at helping explain benefits. Simply reach out with your new information to 248-296-3104 and our office will work with your insurance company to verify your new coverage and walk you through what that means. Insurance is complicated, we do our very best to make it feel manageable. 

Bright Spot accepts checks, debit, credit cards, and HSAs for payment.

Our private pay rates for therapy are $150 for 30-52 minutes, $170 for a 53-60 minute session, and $220 for an initial intake session. Our group sessions start at $50 per session. Additional fees may apply for crisis sessions, phone/email session (prorated at the hourly rate per 15 minutes) and for court dates/appearances.

Absolutely. Please call us at 248-296-3104 to discuss your situation and to inquire about availability.

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